Customer Support

Need to return an item? No problem! You will just need your order number and the email address associated with your account to get started.

If you are not totally satisfied with the order, and the item is in unused condition with original packaging still intact, the item(s) can be returned within 14 days of the shipping date for a refund or store credit (excluding original shipping costs). If the returned item cannot be restocked due to looking used, your request for a refund or store credit will not be processed and the original item will be returned to you (on your own costs).

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

*If you are outside of the Netherlands, please refer to our international policy located under the International Orders tab.

Please allow up to 14 working days for your return to be fully processed and a refund / store credit / exchange to be issued.

We are happy to help you make an exchange as long as the item is in unused condition and its original packaging is intact. *If you are outside of the NL, please refer to our international policy.

Leather is a natural material and is therefore subject to change over time with daily use and wear. Changes in the color and texture should not be considered a flaw but inherent to the elegance of the leather. These changes in the color of the leather and signs of wear are normal. While occasional exposure to water is not an issue, discoloration may result if exposed to water. Cosmetic issues that were not caused by the manufacturing process will not be considered for a warranty replacement.

*Any damage done to the case during removal/re-installation will not be considered for returns or replacements. If you are having trouble removing your case, please remove from the bottom of the case carefully.

*This is a fashion case. While we designed this item to offer some protection to the phone, there is no guarantee of protection in the instance of a drop. Bomonti Leather is not liable for any damage to your case and/or phone in the case of a drop or misuse of the item.

Customs & VAT:
Some countries may impose additional taxes or duties (i.e. VAT) and if so, these are the responsibility of the customer. Packages will be returned to the Netherlands if unclaimed, and we cannot refund shipping for these cases. The time that a country holds a package in customs varies, and we do not have means of contacting these offices.

International Returns & Exchanges
If you are outside of the Netherlands and unsatisfied with your purchase, don’t worry! We can help you return your item(s) for a refund or exchange (excluding shipping costs) as long as the item is in unused condition and original packaging is intact. We just ask that you pay for return shipping.

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
To start an international return please contact our support team at support@bomontileather.com and we will help you return your item(s) for a refund or exchange.

Need more questions answered? Visit our knowledge base.

We are open Monday through Friday from 09:00 to 17.00 Central European Time. We are a small team, so it may take a day or two to receive a response when we’re busy.
But don’t worry, we care about every customer and will get back to you ASAP!

Bomonti Leather Location:
Vissenstraat 32
7324 AL Apeldoorn
The Netherlands

Contact support@bomontileather.com for assistance.
***Please try searching for your question in our FAQ before contacting us!